OVERVIEW
cortte currently ships to the United States, United Kingdom, Europe, and Australia only.
Orders placed for destinations outside these regions may be cancelled at our discretion.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Pre-order and made-to-order items are subject to separate production and shipping schedules, which will be specified on the product page.
Orders are not processed on weekends or Korean public holidays.
Once an order has been processed, it cannot be modified, combined, or cancelled.
SHIPPING METHODS
All international orders are shipped via our designated international shipping partners and include tracking information.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.
ESTIMATED DELIVERY TIMES
Estimated delivery times are provided for reference only and are not guaranteed.
Approximate delivery times are as follows:
United States: 3–10 business days
United Kingdom: 4–10 business days
Europe: 4–12 business days
Australia: 4–12 business days
Actual delivery times may vary depending on customs procedures, local courier services, weather conditions, and other circumstances beyond our reasonable control.
SHIPPING FEES
Complimentary shipping is available to the United States, United Kingdom, Europe, and Australia only.
IMPORT DUTIES & TAXES
Import duties, taxes, customs fees, and any other charges imposed by the destination country are the responsibility of the customer and may be collected upon delivery.
These charges are determined by local customs authorities and vary by country. cortte has no control over these charges and cannot estimate their amount in advance.
CUSTOMS & DELIVERY DELAYS
Customers are responsible for complying with all local import regulations and customs requirements.
cortte is not responsible for delays caused by customs clearance procedures, carrier disruptions, weather conditions, force majeure events, or circumstances beyond our reasonable control.
FAILED DELIVERY & RETURNED PARCELS
If a parcel is returned due to:
Refusal of delivery
Failure to pay duties or taxes
Failure to complete customs clearance procedures
Incorrect or incomplete shipping information provided by the customer
Failure to collect the parcel within the designated period
Any resulting shipping charges, return fees, duties, taxes, customs charges, and administrative costs may be deducted from any applicable refund.
LOST OR DAMAGED PARCELS
If your parcel is lost or arrives damaged, please contact us within 7 days of delivery or the expected delivery date at contact@cortte.kr and include:
Order number
Description of the issue
Photographs of the parcel and product, if applicable
CONTACT
Email: contact@cortte.kr
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