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ORDER

Once an order has been placed, it cannot be changed or canceled, except where cancellation rights are required by applicable consumer protection laws.

Please make sure that your order details, including the item, color, quantity, shipping address, recipient name, and contact information, are correct before completing your purchase.

If the purchaser and recipient are different, customs clearance may require additional verification and may result in delays.

If the recipient information is incorrect, incomplete, or cannot be verified, the shipment may be delayed, returned, or otherwise handled in accordance with local customs regulations.

cortté is not responsible for delays, returns, or additional costs resulting from incorrect or incomplete information provided by the customer. Any additional shipping, return, customs, storage, or handling costs incurred as a result may be charged to the customer.

PRE-ORDER

Pre-order items are produced and allocated according to the order in which payment is completed.

The estimated shipping date shown on the product page is provided as a guideline and may change depending on production or logistics circumstances.

Once a pre-order has been confirmed and entered into production, it generally cannot be changed or canceled, except where required by applicable consumer protection laws.

If an order contains both in-stock and pre-order items, the order may be shipped together once all items are ready unless otherwise stated or arranged with cortté.

Once received, eligible pre-order items are subject to the same return conditions as regular items, unless otherwise stated or permitted by applicable law.

EXCHANGE

We do not currently offer direct exchanges for international orders.

If you would like a different item or color, please return the original item in accordance with our return policy and place a new order.

SHIPPING

All international orders are shipped from Seoul, South Korea via DHL Express.

Complimentary DHL Express shipping is provided for orders of USD 300 or more.

For orders under USD 300, the applicable shipping charge will be displayed at checkout.

Estimated delivery times are provided as a guideline only. Delays may occasionally occur due to customs clearance, local carrier operations, weather, or other circumstances outside our reasonable control.

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Shipping to certain restricted destinations, including APO/FPO addresses, may not be available.

DUTIES & TAXES

International orders are shipped on a Duties & Taxes Included basis unless otherwise clearly stated at checkout.

Applicable import duties and taxes are calculated as part of the order and included in the final amount shown at checkout.

Customers will normally not be required to pay additional import duties or taxes upon delivery.

Additional charges arising from incorrect or incomplete recipient information, refusal of delivery, failure to complete required customs procedures, or other circumstances attributable to the recipient are not covered by cortté and may be charged to the customer.

Customs procedures and requirements vary by destination, and local customs authorities may request additional information directly from the recipient.

RETURNS PROCESS

If you wish to return an item, please submit a return request within 14 days of receiving your order.

Your return request should include your order number, name, item(s) you wish to return, and reason for return.

Please do not return an item before receiving return instructions from cortté.

Once your return request has been reviewed, we will provide the return address and shipping instructions.

Unless the item is defective or incorrect, the customer is responsible for the cost of return shipping.

We strongly recommend using the return shipping method provided or approved by cortté, with tracking available.

The customer is responsible for the returned item until it has been received by cortté.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

Unused and unworn;

In their original condition;

Free from scratches, stains, odors, alterations, or other signs of use;

Returned with all original packaging, dust bags, tags, protective materials, and accessories supplied with the product.

Due to the natural characteristics of leather, minor variations in grain, texture, color, wrinkles, or surface appearance may occur. These characteristics are inherent to natural leather and are not considered defects.

Returned items will be individually inspected upon arrival.

If an item shows signs of use or handling beyond what is reasonably necessary to inspect the product, the return may be rejected or the refund may be reduced to reflect any loss in value, where permitted by applicable law.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

Unused and unworn;

In their original condition;

Free from scratches, stains, odors, alterations, or other signs of use;

Returned with all original packaging, dust bags, tags, protective materials, and accessories supplied with the product.

Due to the natural characteristics of leather, minor variations in grain, texture, color, wrinkles, or surface appearance may occur. These characteristics are inherent to natural leather and are not considered defects.

Returned items will be individually inspected upon arrival.

If an item shows signs of use or handling beyond what is reasonably necessary to inspect the product, the return may be rejected or the refund may be reduced to reflect any loss in value, where permitted by applicable law.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

Unused and unworn;

In their original condition;

Free from scratches, stains, odors, alterations, or other signs of use;

Returned with all original packaging, dust bags, tags, protective materials, and accessories supplied with the product.

Due to the natural characteristics of leather, minor variations in grain, texture, color, wrinkles, or surface appearance may occur. These characteristics are inherent to natural leather and are not considered defects.

Returned items will be individually inspected upon arrival.

If an item shows signs of use or handling beyond what is reasonably necessary to inspect the product, the return may be rejected or the refund may be reduced to reflect any loss in value, where permitted by applicable law.

DEFECTIVE OR INCORRECT ITEMS

If you believe you have received a defective or incorrect item, please contact us with your order number, name, and clear photographs showing the issue.

Our team will review the request and provide further instructions.

If the item is confirmed to be defective or incorrectly supplied by cortté, we will cover the reasonable return shipping costs and provide the appropriate refund, replacement, or other remedy in accordance with applicable consumer protection laws.

RETURN SHIPPING COSTS

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Return shipping costs may vary depending on the destination, package size, weight, and applicable DHL rates.

If a shipment is returned because of an incorrect or incomplete address, unverified recipient information, refusal of delivery, or failure by the recipient to complete required customs or delivery procedures, the resulting shipping and handling costs may be deducted from the refund where permitted by applicable law.

For orders that originally qualified for Complimentary DHL Express shipping, cortté will not deduct the original outbound shipping cost solely because the customer chooses to make an eligible return.

For orders where the customer paid a separate outbound shipping charge, the treatment of that original shipping charge will be determined in accordance with this policy and applicable consumer protection laws.

REFUNDS

All returned items are inspected before a refund is approved.

Once the return has been received and approved, the refund will normally be processed within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

For eligible change-of-mind returns, the customer is responsible for the applicable return shipping cost.

Where duties, taxes, customs charges, or other government-imposed amounts have already been remitted to the relevant authorities, their refundability may depend on the rules and procedures of the destination country. Any amount successfully recovered by cortté in connection with the returned order will be reflected in the customer's refund where applicable.

If certain duties, taxes, or government charges cannot legally or practically be recovered, they may be excluded from the refundable amount where permitted by applicable law.

If an item is returned in a condition that does not meet our return requirements, we may reject the return or reduce the refund to reflect the diminished value of the item, where permitted by applicable law.

If a return is rejected and the customer requests the item to be sent back, any additional shipping costs may be charged to the customer.

All returns and refunds are subject to applicable consumer protection laws.

UNDELIVERABLE OR REFUSED SHIPMENTS

If a shipment cannot be delivered because of:

An incorrect or incomplete shipping address;

Incorrect recipient information;

Failure to respond to DHL or customs requests;

Failure to complete required customs or identity verification procedures; or Refusal to accept delivery,

the shipment may be returned to cortté.

Any shipping, return, storage, customs, or handling costs resulting from these circumstances may be deducted from the refund where permitted by applicable law.

If the shipment is abandoned or disposed of by the carrier or customs authority and cannot be returned to cortté, a refund may not be possible.

OTHER CONDITIONS

Returns that are excessive, fraudulent, abusive, or otherwise inconsistent with this policy may be refused where permitted by applicable law.

cortté reserves the right to review individual return requests where unusual circumstances arise.

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to consumers under applicable law.

For questions regarding shipping, returns, or your order, please contact cortté Customer Care.

LEATHER CARE

cortté pieces are crafted from carefully selected natural leather. Each hide carries its own grain, texture, and subtle variations, which are part of the natural character of the material.

With proper care and storage, the leather will develop naturally over time while retaining its individual character.

GENERAL CARE

Avoid prolonged exposure to water, moisture, heat, and direct sunlight.

Keep the leather away from alcohol, oils, detergents, cosmetics, perfumes, and other chemical substances, as contact may cause staining, discoloration, or permanent surface damage.

Avoid excessive friction against clothing or other surfaces. Dark-colored garments, denim, and other dyed materials may transfer color onto lighter leather, while darker leather may also transfer color onto light-colored clothing.

If the leather becomes wet, gently blot the surface with a clean, soft, dry cloth and allow it to dry naturally in a well-ventilated area. Do not rub the surface or use direct heat.

Avoid overfilling the bag, as excessive weight or pressure may permanently alter its shape, handles, or leather structure.

When not in use, store the product in its dust bag in a cool, dry, and well-ventilated area.

To help maintain its shape, lightly fill the interior with clean, soft material before storage.

Avoid prolonged storage in sealed plastic packaging, as trapped moisture may affect the leather.

NATURAL CHARACTERISTICS OF LEATHER

Natural leather may show subtle variations in:

Grain and texture

Pores and vein marks

Wrinkles and creases

Small spots or tonal variations

Surface appearance and color

These variations are inherent characteristics of natural leather and make each piece slightly different.

Minor wrinkles, pressure marks, or variations may also occur as the leather passes through multiple stages of cutting, shaping, stitching, and finishing during production.

These natural characteristics are not considered manufacturing defects.

SCRATCHES, FRICTION & COLOR TRANSFER

Leather naturally changes with handling and use.

Depending on the type of leather and how the product is used or stored, the surface may develop scratches, friction marks, creases, changes in texture, or variations in color over time.

Color transfer may occur when leather comes into prolonged contact with strongly dyed materials, particularly dark denim or clothing. Light-colored leather requires additional care.

Damage caused by external friction, moisture, staining, improper storage, color transfer, or normal wear is generally difficult to restore and is not considered a manufacturing defect.

METAL HARDWARE

Metal hardware may naturally develop minor scratches, changes in luster, or subtle discoloration with handling and use.

These changes are part of the natural aging of the material and are not considered manufacturing defects.

Avoid contact with water, perfumes, alcohol, cosmetics, and other chemicals to help preserve the finish.

CLEANING & REPAIR

For significant cleaning or restoration, we recommend consulting a professional leather-care specialist.

Please avoid washing the product or applying household detergents, alcohol, oils, or untested leather-care products directly to the surface.

Damage resulting from improper cleaning, washing, alterations, third-party repairs, or the use of unsuitable care products may not be eligible for repair, return, or compensation.

SUEDE & NUBUCK

Suede and nubuck are valued for their soft, tactile surfaces and natural depth of color. Their open surface structure also makes them more sensitive to moisture, friction, staining, and color transfer than smooth leather.

Variations in nap, texture, tone, vein marks, wrinkles, or small spots may naturally occur across the surface. These are inherent characteristics of the material rather than manufacturing defects.

Due to their softer surface, suede and nubuck may develop friction marks, changes in nap, or tonal variations through normal use.

SUEDE & NUBUCK CARE

Gently brush the surface in the direction of the nap using a clean suede or nubuck brush.

If the leather comes into contact with water or another liquid, gently blot the area immediately with a clean, dry cloth. Do not rub.

Allow the product to dry naturally away from direct sunlight or heat.

Store in a cool, dry, and well-ventilated area.

Avoid prolonged exposure to humidity, as moisture may cause staining, discoloration, mold, or changes to the surface.

Avoid storing the product in sealed plastic packaging.

Lightly fill the interior before storage to help maintain its shape.

Take particular care when wearing suede or nubuck against light-colored clothing, as color transfer may occur.

A water-repellent product specifically formulated for suede or nubuck may provide additional protection against moisture and staining. Always follow the manufacturer's instructions and test the product on a small, inconspicuous area before applying it to the entire surface.

cortté cannot guarantee the results of third-party care products or treatments.

CRACKED LEATHER

Cracked leather is finished to create a textured surface that continues to evolve through wear. With use and natural aging, the surface may develop more pronounced cracking, abrasion, distressing, or areas of partial peeling.

These changes are inherent to the character of cracked leather and form part of its natural aging process. The depth of the cracks, surface texture, and overall appearance may continue to change over time, giving each piece its own character.

Such changes resulting from the inherent characteristics and normal aging of the material are not considered manufacturing defects.

Color transfer may occur through friction with clothing or other dyed materials. Once color transfer or staining occurs, the affected area may be difficult to restore.

CRACKED LEATHER CARE

Due to its textured surface, cracked leather may collect dust or fine particles more easily. After use, gently wipe the surface with a clean, soft or microfiber cloth.

If dirt or staining occurs, avoid rubbing the surface aggressively, as this may alter or damage the finish.

If a leather cleaner is required, apply a small amount to a soft cloth rather than directly onto the leather. Always test first on a small, inconspicuous area.

Polishes, oils, conditioners, and other leather-care products may alter the texture, color, or finish of cracked leather. Use such products with particular caution.

Waterproofing or protective sprays may cause changes in sheen, color, or surface appearance depending on their ingredients. Always test on an inconspicuous area before applying to the entire product.

Keep the product away from prolonged exposure to moisture, heat, and direct sunlight.

When not in use, store the product in its dust bag in a cool, dry, and well-ventilated area.

CRINKLE LEATHER

Crinkle leather is finished through a specialized process that creates its naturally wrinkled and irregular surface.

The shape, depth, and distribution of the wrinkles will vary from piece to piece. These variations are inherent characteristics of the material and are not considered manufacturing defects.

With use, the leather may gradually soften and the wrinkles and surface texture may continue to evolve, developing a natural patina over time.

GLOSSY PLAIN LEATHER

Glossy plain leather is characterized by its smooth surface and subtle sheen, creating a clean and refined finish.

With regular use, natural creasing, minor scratches, and changes in surface luster may gradually appear. These are normal characteristics of natural leather and are not considered manufacturing defects.

CRINKLE & GLOSSY PLAIN LEATHER CARE

After use, gently wipe the surface with a clean, soft microfiber cloth.

If the leather comes into contact with water, gently blot the area immediately with a clean, dry cloth. Do not rub the surface or leave it wet for an extended period.

If cleaning is required, use only a cleaner specifically formulated for leather and avoid products containing alcohol or other harsh ingredients.

Before using any leather-care product, test it on a small, inconspicuous area first.

When not in use, store the product in its dust bag away from direct sunlight, heat, and excessive humidity.

Avoid prolonged friction or direct contact with other leather goods or strongly dyed materials during storage.

Do not attempt to forcibly remove pressure marks or indentations. Lightly fill the interior and store the product in its natural shape; depending on the leather, minor marks may gradually soften with time.

Changes resulting from the natural characteristics, aging, or normal use of these leathers are not considered manufacturing defects. Any mandatory rights available under applicable consumer protection laws remain unaffected.

PULL-UP LEATHER

Pull-up leather is richly infused with natural oils and waxes, giving the surface its distinctive depth and allowing its appearance to evolve through wear.

As the leather is bent, handled, or exposed to friction and pressure, the oils within the leather naturally shift, creating subtle variations in color and tone. Lighter areas may appear around folds, creases, edges, or areas of frequent contact.

Over time, these variations become part of the leather's natural patina, developing greater depth, texture, and character unique to each piece.

Subtle two-tone effects, lighter areas around folds or creases, and variations in color or sheen are inherent characteristics of pull-up leather and are not considered manufacturing defects.

PULL-UP LEATHER CARE

Pull-up leather is naturally susceptible to minor scratches, fingernail marks, and surface scuffs. In some cases, gently rubbing the affected area with clean fingers or a soft cloth may help redistribute the oils within the leather and soften the appearance of minor marks.

Avoid excessive rubbing or pressure, as this may alter the surface appearance.

With time and use, the natural oils within the leather may gradually diminish, causing the surface to feel slightly drier and further developing its individual patina.

Avoid prolonged exposure to direct sunlight, heat, or high temperatures. Excessive heat may affect the natural oils within the leather and may cause discoloration, dryness, or hardening.

When not in use, store the product in its dust bag in a cool, shaded, dry, and well-ventilated area.

Due to the high oil content of pull-up leather, general waterproofing sprays are not recommended. Their ingredients may react with the leather and cause staining, discoloration, changes in sheen, or alterations to the surface.

If the surface becomes noticeably dry or scratched, a small amount of mild leather cream formulated for pull-up leather may help condition the surface. Do not apply any product directly to the leather.

Leather creams and conditioners may react differently depending on the color, finish, and individual characteristics of the leather. Always test on a small, inconspicuous area first.

We recommend contacting cortté Customer Care before applying any leather cream, conditioner, waterproofing treatment, or other care product to pull-up leather.

Changes in color, sheen, texture, creasing, or surface appearance resulting from the natural movement of oils, normal wear, and aging are inherent characteristics of pull-up leather and are not considered manufacturing defects.

The information above is intended as general care guidance. Leather characteristics may vary depending on the type of leather, finish, color, use, and environmental conditions.

Nothing in this care guide is intended to limit any mandatory rights available under applicable consumer protection laws.

CORTTÉ'S COMMITMENT TO AUTHENTICITY

At cortté, we are committed to protecting the authenticity of our products, the integrity of our designs, and the trust of our customers.

Counterfeit products and unauthorized reproductions infringe upon the intellectual property, craftsmanship, and creative work behind cortté. They may also differ significantly from our standards in materials, construction, quality, and safety.

To protect our customers and our brand, cortté monitors suspected counterfeit products and unauthorized use of our trademarks, designs, images, and other intellectual property. Where infringement is identified, we may take appropriate action, including requesting the removal of unauthorized content or listings and pursuing further measures where necessary.

AUTHORIZED RETAILERS

To ensure the authenticity of your cortté purchase, we recommend purchasing only through:

The official cortté online stores;

Official cortté retail locations and pop-ups; or

Authorized cortté stockists and retail partners.

A list of authorized retailers may be found on our Stockists page.

Products offered through unauthorized marketplaces, resellers, private sellers, or secondhand platforms cannot always be verified by cortté.

Where the authenticity or original purchase history of a product cannot be verified, cortté may be unable to provide authentication, warranty coverage, repair services, or other after-sales support.

COUNTERFEIT & UNAUTHORIZED PRODUCTS

cortté products are created with specific materials, construction methods, proportions, and finishing standards.

Counterfeit or unauthorized reproductions are not manufactured, inspected, or approved by cortté, and we cannot guarantee their materials, quality, construction, safety, or performance.

cortté is not responsible for products purchased through unauthorized sellers or for any loss or damage arising from counterfeit or unauthorized products.

We encourage customers to exercise care when purchasing from unfamiliar websites, social media accounts, online marketplaces, resellers, or secondhand platforms.

If you are uncertain about a seller, you may contact cortté Customer Care before making a purchase.

REPORT A COUNTERFEIT

If you encounter a product, website, social media account, or listing that you believe may be selling counterfeit cortté products or using cortté's intellectual property without authorization, please contact us.

When possible, please include the relevant website or listing, seller information, photographs, and any other information that may help us review the matter.

We appreciate the support of our customers in protecting the integrity of cortté and the work behind each of our designs.

OVERVIEW

This website and online store are operated by cortté. Throughout the site, the terms “cortté,” “we,” “us,” and “our” refer to cortté.

These Terms of Service (“Terms”) govern your access to and use of the cortté website, online store, products, and related services (collectively, the “Services”).

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping & Return Policy, Leather Care Guide, and any other policies or notices made available through the website.

Please read these Terms carefully before using our Services.

If you do not agree to these Terms, you should not use the website or place an order.

Nothing in these Terms is intended to limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable consumer protection laws.

1 ONLINE STORE TERMS

By using our Services, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You may not use our products, website, or Services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or any other material intended to interfere with or damage the operation or security of the website.

We reserve the right to refuse or restrict access to the Services where reasonably necessary to protect cortté, our customers, or our systems, subject to applicable law.

2 PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, materials, prices, and other information displayed on our website are accurate.

However, the appearance of colors and textures may vary depending on your device, display settings, lighting conditions, and the natural characteristics of the materials.

cortté products made from natural leather may display variations in grain, texture, wrinkles, pores, markings, tone, or surface appearance.

These inherent characteristics of natural materials are not considered manufacturing defects.

Please refer to our Leather Care Guide for further information regarding individual leather characteristics and care.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information where reasonably necessary.

3 PRICES

Prices are displayed in the currency shown on the website or selected for your market.

Prices may vary between countries or regions due to factors including local taxes, duties, shipping costs, exchange rates, payment processing, and market-specific pricing.

cortté reserves the right to change product prices at any time before an order is placed.

Once an order has been successfully completed, subsequent changes to the listed price will not affect that order unless required by applicable law.

Promotions, discounts, or special offers may be subject to separate terms and may be changed or discontinued where permitted by applicable law.

4 ORDERS

By placing an order, you are making an offer to purchase the selected product(s) subject to these Terms.

After an order is submitted, you will receive an electronic confirmation acknowledging receipt of your order.

We reserve the right, where reasonably necessary and permitted by applicable law, to decline or cancel an order, including where:

The product is unavailable;

Pricing or product information contains a material error;

Payment authorization cannot be completed;

We reasonably suspect fraud or unauthorized activity;

Shipping restrictions prevent us from fulfilling the order; or

The order violates these Terms or applicable law.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for ensuring that all order information, including product, color, quantity, recipient name, address, telephone number, and email address, is accurate before completing the purchase.

Once an order has been placed, it cannot generally be changed or canceled, except where cancellation rights are required by applicable consumer protection laws.

5 PRE-ORDERS

Certain cortté products may be offered on a pre-order basis.

Pre-order items are produced and allocated according to the order in which payment is completed.

Estimated production, dispatch, or delivery dates displayed on the product page are provided as guidelines and may change due to production, material availability, quality control, logistics, or other circumstances.

Where a material delay occurs, we will provide notice where reasonably practicable and where required by applicable law.

Once a pre-order has been confirmed and entered into production, it generally cannot be changed or canceled, except where cancellation rights are required by applicable consumer protection laws.

Once received, eligible pre-order items are subject to the applicable return rights described in our Shipping & Return Policy.

6 PAYMENT

Payments are processed through the payment methods made available at checkout, including Shopify and PayPal, as applicable.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Payment may be subject to additional verification or authorization by the payment provider, card issuer, or financial institution.

cortté is not responsible for delays or declined transactions caused by a customer's payment provider or financial institution.

7 SHIPPING

International orders are shipped from Seoul, Republic of Korea via DHL Express, unless otherwise stated.

Complimentary DHL Express shipping is provided for orders of USD 300 or more.

For orders below USD 300, the applicable shipping charge will be displayed at checkout.

Estimated shipping and delivery times are provided as guidelines and are not guaranteed.

Delivery may be affected by customs clearance, local carrier operations, weather, public holidays, incorrect recipient information, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery and contact information.

Please refer to our Shipping & Return Policy for full shipping terms.

8 DUTIES & TAXES

Unless otherwise clearly stated at checkout, international orders are sold on a Duties & Taxes Included basis.

Applicable import duties and taxes are calculated as part of the order and reflected in the final amount shown at checkout.

Customers will normally not be required to pay additional import duties or taxes upon delivery.

However, additional charges resulting from incorrect recipient information, refusal of delivery, failure to complete required customs procedures, or other circumstances attributable to the recipient may be charged to the customer where permitted by applicable law.

Customs authorities may request additional information or identity verification directly from the recipient.

9 RETURNS & REFUNDS

Returns and refunds are governed by our Shipping & Return Policy.

Eligible return requests must generally be submitted within 14 days of receiving the order, subject to any additional or different rights required by applicable consumer protection laws.

Unless an item is defective or incorrectly supplied by cortté, customers are generally responsible for return shipping costs.

For orders that qualified for Complimentary DHL Express shipping, cortté will not deduct the original outbound shipping cost solely because the customer makes an eligible return.

Returned products must satisfy the eligibility requirements described in our Shipping & Return Policy.

Refunds are issued to the original payment method after the returned product has been received, inspected, and approved.

Nothing in these Terms or our Shipping & Return Policy limits mandatory return, cancellation, refund, or other consumer rights under applicable law.

10 DEFECTIVE OR INCORRECT PRODUCTS

If you believe you have received a defective or incorrect product, please contact cortté Customer Care and provide your order information and photographs clearly showing the issue.

We will review the request and provide an appropriate remedy where required.

Where a product is confirmed to be defective or incorrectly supplied by cortté, we will provide the applicable refund, replacement, repair, or other remedy in accordance with applicable consumer protection laws.

Natural characteristics of leather and changes resulting from normal wear, aging, friction, moisture, improper storage, or misuse are not manufacturing defects.

Please refer to our Leather Care Guide for additional information.

11 ACCOUNTS

Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Information provided when creating or maintaining an account must be accurate and current.

If you believe your account has been accessed without authorization, please contact us promptly.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or in material violation of these Terms, subject to applicable law.

12 INTELLECTUAL PROPERTY

All content made available through the cortté website, including but not limited to:

Brand names and trademarks;

Logos;

Product and design names;

Product designs;

Photographs and videos;

Graphics;

Text and editorial content;

Website design and layout; and

Other creative materials

is owned by, licensed to, or otherwise lawfully used by cortté and is protected by applicable intellectual property laws.

No content may be reproduced, copied, modified, distributed, published, commercially exploited, or otherwise used without prior authorization from cortté, except where permitted by applicable law.

Unauthorized reproduction or sale of cortté products, designs, trademarks, photographs, or other protected materials may result in appropriate enforcement action.

Please refer to our Authenticity policy for further information regarding counterfeit and unauthorized products.

13 PROHIBITED USES

You may not use our website or Services:

For unlawful or fraudulent purposes;

To infringe intellectual property or other legal rights;

To submit false or misleading information;

To distribute malicious software or code;

To attempt unauthorized access to the website, accounts, systems, or data;

To interfere with the security or operation of the website;

To scrape, harvest, or systematically extract website content or data for unauthorized commercial purposes; or

To engage in conduct that materially interferes with other customers' use of the Services.

We may take reasonable action to restrict such activity where permitted by applicable law.

14 THIRD-PARTY SERVICES

Our website may use or provide access to services operated by third parties, including payment providers, logistics providers, and technology platforms.

Third-party services may be subject to their own terms and privacy policies.

cortté is not responsible for the independent acts or omissions of third-party providers except to the extent responsibility cannot lawfully be excluded.

15 AVAILABILITY OF SERVICES

We may update, modify, suspend, or discontinue portions of our website or Services from time to time.

We do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily restrict access for maintenance, security, system updates, or other operational reasons.

16 LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, cortté will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control or from misuse of the website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms excludes or limits any mandatory rights or remedies available to consumers under applicable consumer protection laws.

17 INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs arising directly from your unlawful use of the Services, intentional infringement of third-party rights, or material violation of these Terms.

This provision does not apply to the extent that liability results from an act or omission of cortté or where such obligation would be prohibited by applicable consumer protection law.

18 SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

19 GOVERNING LAW

These Terms and the operation of the cortté online store are governed by the laws of the Republic of Korea, without prejudice to any mandatory consumer protection rights that may apply under the laws of the customer's country or region of residence.

Nothing in this section deprives a consumer of protections that cannot lawfully be excluded by agreement.

20 CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, policies, or applicable legal requirements.

The version of the Terms in effect at the time an order is placed will generally apply to that order, unless otherwise required by applicable law.

Material changes will be communicated through the website or by other appropriate means where required.

Effective Date: September 1, 2026

21 CONTACT

Questions regarding these Terms, orders, shipping, returns, or the use of our Services may be directed to:

cortté Customer Care Email: shipping@cortte.krRepublic of Korea

PRIVACY POLICY

cortté (“cortté,” “we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting personal information in accordance with applicable privacy and data protection laws, including the Personal Information Protection Act of the Republic of Korea.

This Privacy Policy explains what personal information cortté collects, how we collect and use it, how long we retain it, when it may be shared with service providers, and the measures we take to protect it.

PERSONAL INFORMATION COLLECTED AND METHODS OF COLLECTION

A-0 Information We Collect

cortté may collect the following personal information where necessary to provide our online store and related services.

When placing an order or using our services:

Name

Email address

Telephone number

Billing address

Shipping address

Country or region

Order and purchase information

Payment and transaction information

Shipping and customs information

Return and refund information

Customer Care inquiries and communications

When creating or using a customer account, where available:

Name

Email address

Account and login information

Order history and other account-related information

Information that may be collected automatically when using our website:

IP address

Browser and device information

Operating system

Access date and time

Pages viewed

Referring URLs

Website usage and interaction information

Cookies and similar identifiers

Transaction and security-related records

Payment information necessary to complete a transaction may be processed by our authorized payment service providers, including Shopify and PayPal, as applicable.

Where payment information is processed by an authorized payment provider, cortté does not directly store complete payment card numbers.

B-0 Methods of Collection

Personal information may be collected through:

The cortté online store

Checkout and customer account functions

Email and Customer Care communications

Return or refund requests

Newsletter or marketing subscriptions

Customer inquiries

Cookies and similar technologies

Shopify and other service providers used to operate our online store

B-1 PURPOSE OF COLLECTION AND USE OF PERSONAL INFORMATION

cortté may process personal information for the following purposes.

Orders, Payments & Fulfillment

Processing and confirming purchases

Processing payments and refunds

Preparing and shipping orders

Providing order and delivery updates

Completing customs and international shipping procedures

Managing returns

Resolving payment, order, or delivery issues

Customer & Account Management

Creating and managing customer accounts

Identifying and verifying customers where necessary

Maintaining order history

Responding to customer inquiries

Handling complaints and disputes

Providing Customer Care and after-sales support

Providing important notices regarding orders or services

Security & Fraud Prevention

Verifying transactions

Preventing unauthorized or fraudulent activity

Protecting customers, our website, and our business

Enforcing our policies and legal rights

Marketing & Communications

Where the customer has provided consent or where otherwise permitted by applicable law, personal information may be used to:

Send newsletters

Provide information about new products and collections

Communicate events, releases, or promotions

Analyze website usage and customer engagement

Improve and personalize our services and communications

Customers may unsubscribe from marketing emails at any time using the unsubscribe function included in the relevant communication.

B-2 RETENTION AND USE OF PERSONAL INFORMATION

As a general rule, cortté retains personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected.

When the relevant purpose has been fulfilled, the information will be deleted or otherwise appropriately handled unless continued retention is required by applicable law.

Where records must be retained under applicable Korean e-commerce laws, they are generally retained for the following periods:

Records relating to contracts and cancellation or withdrawal of orders: 5 years

Records relating to payments and the supply of goods: 5 years

Records relating to consumer complaints and dispute resolution: 3 years

Records relating to advertising and representations: 6 months

Other records may be retained for a different period where required by applicable law.

Information required to be retained for legal purposes will not be used for unrelated purposes during the applicable retention period.

B-3 DELETION OF PERSONAL INFORMATION

When personal information is no longer necessary and no legal retention requirement applies, cortté will take reasonable steps to securely delete or destroy the information.

Electronic Records

Personal information stored electronically will be deleted using methods designed to prevent reasonable recovery or reconstruction.

Physical Records

Where personal information exists in physical form, it will be securely destroyed using an appropriate method.

Where information must continue to be retained pursuant to applicable law, it may be separated or access-restricted and retained only for the legally required purpose and period.

B-4 DISCLOSURE AND SHARING OF PERSONAL INFORMATION

cortté does not disclose personal information to unrelated third parties except:

Where the customer has provided consent;

Where disclosure is necessary to provide a service requested by the customer;

Where information is shared with service providers acting on our behalf;

Where disclosure is required or permitted by applicable law;

Where requested by a court, regulator, customs authority, law enforcement agency, or other competent public authority through a lawful process; or

Where necessary to protect the rights, safety, property, or legitimate interests of cortté, our customers, or others, where permitted by law.

cortté does not sell personal information simply for monetary payment.

B-5 SERVICE PROVIDERS AND PROCESSING OF PERSONAL INFORMATION

To operate our global online store and provide our services, cortté may provide or make personal information available to service providers to the extent necessary for their respective services.

E-commerce Platform

Service Provider: Shopify

Purpose: Operation of the cortté global online store, e-commerce infrastructure, checkout, customer and order management, and related technical services.

Shipping & Logistics

Service Provider: DHL and relevant logistics partners

Purpose: International shipping, delivery, tracking, customs clearance, returns, and related logistics services.

Information provided may include the customer's name, shipping address, telephone number, email address, order information, and information required for customs clearance.

Payment Processing

Service Providers: Shopify and PayPal, as applicable

Purpose: Payment authorization and processing, transaction management, refunds, fraud prevention, and other payment-related services.

Payment information is processed according to the respective provider's privacy and security practices.

cortté does not directly store complete payment card numbers where such information is processed by these authorized payment service providers.

Other Service Providers

cortté may also use service providers for functions including website hosting, security, analytics, email communications, customer support, accounting, legal services, fraud prevention, and other functions reasonably necessary to operate our business.

Such service providers may process personal information only to the extent necessary to provide the relevant service and subject to applicable contractual and legal requirements.

B-6 INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

cortté is based in the Republic of Korea and operates a global online store.

In order to provide our services, personal information may be transferred to or processed in countries outside the customer's country of residence.

This may occur through service providers including Shopify, PayPal, DHL, cloud infrastructure providers, and other technology or logistics partners.

Where required by applicable law, cortté will take appropriate measures to protect personal information transferred internationally and comply with applicable requirements governing cross-border transfers.

B-7 RIGHTS OF USERS AND METHODS OF EXERCISING THOSE RIGHTS

Depending on applicable law, customers may have the right to:

Request access to personal information held about them;

Request correction of inaccurate or incomplete information;

Request deletion of personal information;

Request restriction of certain processing;

Withdraw consent where processing is based on consent;

Object to certain processing;

Request information regarding the processing or disclosure of their personal information; and

Exercise other rights available under applicable privacy laws.

Where available, certain account information may be accessed or updated through the customer's account.

Customers may also submit a request by contacting cortté Customer Care at shipping@cortte.kr.

cortté may request reasonable information to verify the identity of the person making the request.

Where correction of inaccurate personal information has been requested, cortté will handle the information in accordance with applicable law while the request is being processed.

Where deletion is requested, certain information may nevertheless be retained where required by law or where necessary to complete a transaction, resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.

Nothing in this Privacy Policy is intended to restrict any mandatory privacy rights available under applicable law.

B-8 COOKIES AND SIMILAR TECHNOLOGIES

The cortté online store may use cookies and similar technologies to operate the website, maintain shopping cart and checkout functions, remember customer preferences, understand website usage, improve performance, maintain security, and, where permitted, support analytics and marketing.

Cookies may include:

Essential cookies required for the operation, security, shopping cart, and checkout functions of the website;

Functional cookies used to remember settings and preferences;

Analytics cookies used to understand website usage and performance.

Advertising or marketing cookies, where applicable, used to measure or personalize marketing activities.

Where required by applicable law, non-essential cookies will be used only after obtaining the appropriate consent.

Customers may manage cookie preferences through the cookie controls provided on our website, where available, or through their browser settings.

Restricting certain cookies may affect the availability or functionality of some parts of the website.

B-9 SECURITY OF PERSONAL INFORMATION

cortté uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can guarantee absolute security.

Customers should maintain the confidentiality of their account credentials and contact us if they believe their account or personal information has been compromised.

B-10 CHILDREN'S PRIVACY

The cortté global online store is not directed toward children, and we do not knowingly collect children's personal information in violation of applicable law.

If we become aware that personal information relating to a child has been collected without the consent or authorization required by applicable law, we will take reasonable steps to delete or otherwise appropriately handle the information.

B-11 PRIVACY INQUIRIES

For questions, requests, or complaints concerning personal information or this Privacy Policy, please contact:

cortté

Privacy / Customer Care Email: shipping@cortte.krRepublic of Korea

We will review privacy-related requests and respond in accordance with applicable privacy and data protection laws.

B-12 CHANGES TO THIS PRIVACY POLICY

cortté may amend this Privacy Policy from time to time to reflect changes to our services, business operations, technology, service providers, or applicable legal requirements.

Where required by law, material changes will be communicated through our website or by another appropriate method.

Effective Date: September 1, 2026

ORDER

Once an order has been placed, it cannot be changed or canceled, except where cancellation rights are required by applicable consumer protection laws.

Please make sure that your order details, including the item, color, quantity, shipping address, recipient name, and contact information, are correct before completing your purchase.

If the purchaser and recipient are different, customs clearance may require additional verification and may result in delays.

If the recipient information is incorrect, incomplete, or cannot be verified, the shipment may be delayed, returned, or otherwise handled in accordance with local customs regulations.

cortté is not responsible for delays, returns, or additional costs resulting from incorrect or incomplete information provided by the customer. Any additional shipping, return, customs, storage, or handling costs incurred as a result may be charged to the customer.

EXCHANGE

We do not currently offer direct exchanges for international orders.

If you would like a different item or color, please return the original item in accordance with our return policy and place a new order.

DUTIES & TAXES

International orders are shipped on a Duties & Taxes Included basis unless otherwise clearly stated at checkout.

Applicable import duties and taxes are calculated as part of the order and included in the final amount shown at checkout.

Customers will normally not be required to pay additional import duties or taxes upon delivery.

Additional charges arising from incorrect or incomplete recipient information, refusal of delivery, failure to complete required customs procedures, or other circumstances attributable to the recipient are not covered by cortté and may be charged to the customer.

Customs procedures and requirements vary by destination, and local customs authorities may request additional information directly from the recipient.

DEFECTIVE OR INCORRECT ITEMS

If you believe you have received a defective or incorrect item, please contact us with your order number, name, and clear photographs showing the issue.

Our team will review the request and provide further instructions.

If the item is confirmed to be defective or incorrectly supplied by cortté, we will cover the reasonable return shipping costs and provide the appropriate refund, replacement, or other remedy in accordance with applicable consumer protection laws.

RETURN SHIPPING COSTS

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Return shipping costs may vary depending on the destination, package size, weight, and applicable DHL rates.

If a shipment is returned because of an incorrect or incomplete address, unverified recipient information, refusal of delivery, or failure by the recipient to complete required customs or delivery procedures, the resulting shipping and handling costs may be deducted from the refund where permitted by applicable law.

For orders that originally qualified for Complimentary DHL Express shipping, cortté will not deduct the original outbound shipping cost solely because the customer chooses to make an eligible return.

For orders where the customer paid a separate outbound shipping charge, the treatment of that original shipping charge will be determined in accordance with this policy and applicable consumer protection laws.

UNDELIVERABLE OR REFUSED SHIPMENTS

If a shipment cannot be delivered because of:

An incorrect or incomplete shipping address;

Incorrect recipient information;

Failure to respond to DHL or customs requests;

Failure to complete required customs or identity verification procedures; or

Refusal to accept delivery,